Privacy Policy
Statement

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For each visitor to our web site, our server(s) automatically recognize only the user's domain name (if available), but not e-mail
address(es). We do however, collect the domain name (when available) for use in reporting on our web traffic. This information is NOT FOR SALE. The information we do collect is used solely for web reports, improve the content of our web site, provide accountability, follow up on complaints, and marketing purposes. We do not sell our email list to other parties. Credit card information is never published, sold, or shared.

At CatchLight Professional Services, we are committed to protecting your privacy online. Below is a brief overview of the highlights of our Privacy Policy. This will give you a summary sketch about how information is collected from you and how it is used, but does not include all important information. You should read our complete privacy policy farther down on this page.

Information Collected
When you shop on our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information and a password. We may also collect the URL you came from, IP address, domain types (e.g. .com or .org, etc.), your browser type, the country, state and telephone area code where your server is located, the pages of our site that were viewed during a visit, and any search terms that you entered on our site.

How Information is Used
We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. We may use third parties to help us fulfill orders, to help process payments, to provide customer service, to serve site content, to conduct surveys, and to help administer promotional emails. We give them access to the information needed to do their job. Sometimes that includes your personal information. Our computer system protects personal information using advanced firewall technology.

Cookies
We use cookies to help identify you when you visit our store and to customize your experience. The cookies contain randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

Our Internet Store allows you to buy products and services, enter contests, receive special discounts, apply for credit, fill out surveys, and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This is just a brief overview, so please read on for more details about our Privacy Policy. This Policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. For some services, we either collect and transfer personal information to a service provider you have selected, or you may visit our Trusted Partners who may collect and use your personal information. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

Questions regarding this Policy should be directed to privacy@catchlightpro.com or may also be contacted directly at the following address:

Attn: Privacy Compliance Officer
CatchLight Professional Services
PO Box 62926
Colorado Springs, CO 80962-2926

This Privacy Policy will explain the following regarding use of our site:

1. What information does CatchLight Professional Services collect from you?
2. Where do we collect information from you and how do we use it?
3. Who is collecting your information?
4. With whom do we share your information?
5. How can you update or correct your Personally Identifiable Information?
6. What are your choices regarding collection, use, and distribution of your information?
7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
8. A special note about children's privacy
9. Use of "cookies"
10. You should carefully review privacy policies of any third party sites accessible from CatchLight Professional Services
11. Contacting CatchLight Professional Services about privacy questions or concerns
12. Privacy Policy changes

1. What information does CatchLight Professional Services collect from you?
   In order to better provide you with numerous products and services, CatchLight Professional Services collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.

   Personally Identifiable Information
   This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, fill out surveys, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, CatchLight Professional Services can fill your orders and better provide you with personalized services.

   Non-Personally Identifiable Information
   This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

   
   
   
2. Where do we collect information from you and how do we use it?
   Our primary goal in collecting personal information is to provide CatchLight Professional Services' visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems.

   We may also share your personally identifiable information with third parties who provide services to us, our customers and web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "agents"). Where we believe it to be appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information for purposes other than to provide services to you or CatchLight Professional Services.

   We gather information in the following ways:

   Shopping
   We collect IP addresses for the purposes of system administration, to gather broad demographic information, to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers, and to monitor the level of activity on our site. We collect information from visitors to our site regarding the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating system and browser type used to come to the site, the country, state and telephone area code where their servers are located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.

   Ordering
   When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, referring URL, IP address and a password. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials. Before confirming your order, you will have the opportunity to review the product order form and make changes and additions to the information it contains and these changes will be automatically kept for future use.

   Online Surveys and Polling
   In order to improve our services to you, we may ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.

   Newsletters & Promotional E-mails
   We may offer free newsletters and promotional e-mails as a service to our customers. We will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at optout@catchlightpro.com.

   Contact Information and Third Party Data
   If you contact CatchLight Professional Services or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name and e-mail address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you. We may use a third party to help us provide customer service. In order to help you most effectively, we will provide them with your order information.

   
   
   

   We also track customers' traffic patterns throughout their online session, including which pages a customer views while using the site. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.

   We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.

   Cookies
   We use cookies in the operation of our site; to find out what cookies are and how we use them, click here.

   
   
   
3. Who is collecting your information?
   Website Analysis Agent: We may use an outside service to collect Non-Personally Identifiable Information on an aggregated basis so that we can improve the marketing and layout of our site. They may use cookies to perform their service. For more info, please see the section "Use of Cookies" below.

   Surveys and Polling: We may use a third party surveyor to run optional surveys for CatchLight Professional Services. That surveyor may collect Non-Personally Identifiable Information for the sole purpose of providing reports to CatchLight Professional Services about our shoppers' interests and opinions.

   Marketing Partners, Co-branded Services, Framing/Windows on Third-Party Sites: We may run promotions for merchants where you may visit the merchants' sites. In some of those promotions, a window or frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal information is being collected, used and disclosed in accordance with that merchant's policies. This Privacy Policy does not apply to information that you supply to those merchants. Any information that you share with them will be used and disclosed in accordance with that merchant's privacy policy. However, once you click on a return link to our site, you can expect that further information that you disclose will be treated in accordance with this Policy.

   Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those websites linking from or to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. We cannot control this collection of information. You should contact advertisers directly if you have any questions about their use of the information that they collect.

   
   
   
4. With whom do we share your information?
   Fulfillment: The information collected by CatchLight Professional Services is used only for the limited purposes of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you with credit and deliver promotional e-mails to you from CatchLight Professional Services. For example, we must release your credit card information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to deliver products that you ordered.

   Other Parties: We do not sell, trade, or rent your personal information to others. We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third party advertisers, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of CatchLight Professional Services, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.

   Services Provided on Our Site: Except as otherwise stated in this Policy, at present CatchLight Professional Services does not disclose its customers' Personally Identifiable Information to other merchants.

   Data Analysis Agents: The information collected by or for CatchLight Professional Services may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help CatchLight Professional Services.

   Advertisers and Website Analysis Agents: These third parties have permission to use their cookies' identification numbers and internal web site tracking features to collect aggregated information to create statistics about our customers and visitors, traffic patterns, and related site information.

   Compliance with Service of Process or Law Enforcement: Occasionally CatchLight Professional Services may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. CatchLight Professional Services fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

   
   
   
5. How can you update or correct your Personally Identifiable Information?
   We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your personally identifiable information will be completely removed from our backed-up databases.
   
   
6. What are your choices regarding collection, use, and distribution of your information?
   Email: We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the CatchLight Professional Services site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to optout@catchlightpro.com. After doing so, CatchLight Professional Services users will not receive future communications or mailings unless they open a new account or enter a contest.
   
   
7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
   At CatchLight Professional Services you can be assured that your personal and account information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our customers is of utmost concern to us. Our secure servers protect the information using advanced firewall technology.

   In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information.  We process and ship your order ourselves.

   When you access your account information, the information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.

   
   
   
8. A special note about children's privacy
   You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at privacy@catchlightpro.com so that we may delete the minor's information.
   
   
9. Use of "cookies"
   CatchLight Professional Services Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to CatchLight Professional Services. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies.

   Website Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information.

   
   
   
10. You should carefully review privacy policies of any third party sites accessible from CatchLight Professional Services
    Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices. Please consult each site's privacy policy. CatchLight Professional Services is not responsible for the policies or practices of third parties. Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those web sites linked to CatchLight Professional Services are not covered by this Privacy Policy. These other sites may send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place advertising on our site may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

    On behalf of various sponsors, CatchLight Professional Services provides sponsored links to third-party web sites. If you click on a sponsored link, a "window" or "frame" containing a third-party's web site may appear in the foreground with the CatchLight Professional Services web site in the background. Unless you are on CatchLight Professional Services's web site, any time that you have moved to a window, you should assume that your personal information is being collected, used and disclosed in accordance with the windowed site's privacy policy (if any). If you are unsure as to whose privacy policy applies, please contact us by email at privacy@catchlightpro.com, or by sending a letter to the address below.

    
    
    
11. Contacting CatchLight Professional Services about privacy questions or concerns
    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact CatchLight Professional Services by sending a letter to:
    

    Attn: Privacy Compliance Officer
    CatchLight Professional Services
    PO Box 62926
    Colorado Springs, CO  80962-2926

    You may also contact us by e-mail at privacy@catchlightpro.com.
    
    
12. Privacy Policy changes
    This Privacy Policy was last changed on December 11, 2009. If CatchLight Professional Services makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document so that you will always know what information we gather, how we might use that information and to whom we will disclose it. We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

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CatchLight Professional Services
PO Box 62926
Colorado Springs, CO 80962

Voice: 719-520-5475
Email: info@catchlightpro.com