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Processing Time
We attempt to process all
orders within 24 hours of receiving the
order. Shipping inside the United
States can be expected to take 3-5
working days. For orders on fine art
prints, allow 3 weeks for order to be
completed and processed.
Payment Acceptance
We accept the following for
payment: MC ( Master Card), Visa and
Postal Money Orders. All payments must
be made in US funds.
Normal Shipping
We ship all orders via UPS
(United Parcel Service). We ship via
UPS 3 Day Select delivery unless an
upgrade option is requested by the
customer. In the event that
shipping is upgraded at customer
request, James Arlien Photography will
quote and charge the additional
amounts.
Click
Here To Track Your UPS
Shipment
Shipping Outside The United
States
For orders outside the United
States, it will be necessary to quote
the shipping charges on a individual
basis. For a specific quote
please e-mail us at: sales@catchlightpro.com
noting the items and location
that you wish the order shipped.
Shipping Photographic
Prints
We will ship unframed prints
anywhere on the globe. Delivery
of framed prints is limited to the
continuous 48 states of North
America. Shipping is via
UPS. A physical address is
required. No post office boxes
please. Again, we will need to
quote shipping charges for those
locations outside of the United
States.
Damage Claims and
Returns
In the event that your
shipment should be damaged in shipping,
please e-mail to sales@catchlightpro.com
or call us at
1-877-243-9709. PLEASE DO NOT
RETURN merchandise unless you have
talked or corresponded to a customer
service representative first.
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